PRIVACY NOTICE
PRIVACY NOTICE
TIA OFILIA, SOCIEDAD ANÓNIMA PROMOTORA DE INVERSIÓN DE CAPITAL VARIABLE (known as “TIA OFILIA”) is and acknowledges being responsible for the handling of personal data. Therefore, it recognizes and prioritizes the privacy and confidentiality of any information it holds or may hold, whether temporarily or permanently, including personal data or information.
This Privacy Notice, described below, explains what information we collect from you, how we may use it, and the steps we take to ensure it is protected. This Privacy Notice also applies to information we may collect from you via email, sponsored events, or any other event involving TIA OFILIA.
TIA OFILIA recognizes that all personal information in our possession has been provided freely and voluntarily and/or has been legitimately obtained from its owners. Likewise, the use of our products and services constitutes implicit acceptance of this Privacy Notice and any updates thereof.
We inform you that the entity responsible for processing the personal data collected from you under this Privacy Notice is TIA OFILIA, SOCIEDAD ANÓNIMA PROMOTORA DE INVERSIÓN DE CAPITAL VARIABLE, which designates the following address for all purposes referred to herein: Alborada Street No. 2000, Interior 1, Colonia Luis Echeverría Álvarez, Postal Code 66358, Santa Catarina, Nuevo León, Mexico.
TIA OFILIA, when processing your information, is bound to observe the principles of legality, consent, information, quality, purpose, loyalty, proportionality, and responsibility established in the Law for the Protection of Personal Data in Possession of Obligated Parties of the State of Nuevo León and in the Political Constitution of the United Mexican States.
INFORMATION WE COLLECT
We collect the information you provide or allow us to access. This may include, among others: full name, date of birth, age, email address, physical or mailing address, phone/mobile number, gender, activity and performance and/or health information, and, when necessary, card and/or bank account details. We may also combine this information with publicly available data.
HOW WE COLLECT INFORMATION
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Physically: During visits to our offices and/or branches, as well as through purchases, memberships, or participation in any program affiliated with us.
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Virtually: Through electronic means, including but not limited to our official website, telephone, monitoring and video surveillance systems, reporting lines, and all social media platforms.
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Directly: When the data subject enters their personal data on our website or provides consent personally.
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Indirectly: When information is obtained through publicly accessible sources permitted by law, derived from the Law for the Protection of Personal Data in Possession of Obligated Parties of the State of Nuevo León and the Constitution of the United Mexican States.
You may visit our website without identifying yourself or revealing personal information. In this case, our web servers collect the domain name you used to access the internet (e.g., “google.com” or “yahoo.com”), the website you came from, and the next one you visit.
We may select external companies that provide services on behalf of TIA OFILIA and use this information to record visit numbers, average visit duration, pages visited, and other statistical data about general site traffic. We may use these statistics to monitor site performance and improve usability.
We may collect aggregated statistics about our customers, sales, traffic patterns, and services and share them with third parties. However, when we share these statistics, we do not include personally identifiable information unless you have agreed to receive personalized communications.
In certain sections of our website, you may provide personal data for specific purposes, such as contacting us or submitting requests, comments, or suggestions.
TIA OFILIA’s website, online services, emails, and advertisements may use cookies and other technologies such as pixel tags and web beacons.
Cookies are small data files stored by your browser on your computer’s hard drive. Like thousands of other websites, we use cookies to enhance your browsing experience and measure site usage. With cookies, we can present personalized offers or content of interest to you. We may also use cookies to recognize you on future visits or remember your username to simplify your experience.
You can set your browser to notify you when you receive a cookie or block cookies entirely. However, please note that refusing cookies may limit some functionalities of our site.
All information collected through cookies and similar technologies is treated as general information. However, to the extent that local law considers IP addresses or similar identifiers as personal data, we will also treat them as such. Likewise, when general data is combined with personal data, we will treat the combined information as personal information under this Privacy Notice.
As with most websites, information is automatically collected and stored in log files. This includes IP addresses, browser type and language, ISP, referring and exit pages, operating system, visit time and date, and site navigation data. This information is used to analyze trends, administer the website, understand user behavior, and gather demographic data on our user base. TIA OFILIA may use this information for marketing and advertising purposes.
PURPOSES
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To analyze user behavior, tracking, and preferences to better understand our clients and gather consumer insights.
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To market all kinds of products and services, particularly those related to health.
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To provide better customer service.
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To comply with obligations arising from the legal relationship between the client and TIA OFILIA.
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Customer acquisition.
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Market research.
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Statistical, financial, administrative, or quality purposes.
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Invoicing for provided services or purchased products.
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Compliance with applicable legislation.
To limit the use and disclosure of your data, we maintain physical, administrative, and technical security measures, policies, and procedures to protect the confidentiality and integrity of the collected information.
INFORMATION PROTECTION
We will not share your personal information with external companies for purposes other than those described here. We will not disclose personal data to third parties offering their own products or services.
We may offer products or services on behalf of other companies but will not disclose your personal information to them.
TIA OFILIA may be required to disclose your information by law, judicial or administrative procedures, or at the request of authorities within or outside your country of residence. Disclosure may also occur if deemed necessary for national security, law enforcement, or other significant public interests.
We may share your information with our affiliates, subsidiaries, partners, vendors, distributors, and suppliers, some of which may be located outside Mexico. These entities may use your information only to perform business operations for TIA OFILIA and are required to maintain confidentiality.
We may also share information as needed to complete transactions or provide products, services, or features you requested, or to prevent illegal use, defend against third-party claims, or assist in fraud prevention or investigations.
We apply strict measures to protect your personal information from unauthorized access or misuse. Access is restricted to employees and service providers who require it for legitimate business purposes. Any breach of this privacy policy by such individuals will result in disciplinary or legal action.
While TIA OFILIA strives to protect personal information, we cannot guarantee 100% security or confidentiality of information transmitted online. We recommend taking additional precautions such as using antivirus software, closing browsers after use, and keeping login credentials confidential.
We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce agreements.
REVOCATION OF CONSENT AND EXERCISE OF ARCO RIGHTS
You may revoke your consent to the processing of your personal data or exercise your ARCO rights (Access, Rectification, Cancellation, and Opposition) at any time by sending a request to our privacy officer via email at hola@tiaofilia.com, including the following:
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The name of the data subject and an address or means to receive a response.
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Documents verifying your identity or legal representation.
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A clear and precise description of the personal data for which ARCO rights are being exercised.
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Any other information or documents that facilitate locating the data.
If your personal data is inaccurate or incomplete, you must indicate the desired modifications and provide supporting documentation.
CHANGES TO THIS PRIVACY NOTICE
Updates to this notice will be available at hola@tiaofilia.com. We recommend reviewing this Privacy Notice periodically to stay informed of any changes. While we reserve the right to modify or supplement this notice, any significant changes will be posted on our website for at least thirty (30) days.
We are committed to protecting your personal data and will only use or share it to fulfill obligations arising from a product or service acquisition or to improve our offerings.
Failure to object to the terms of this Privacy Notice implies your consent to the distribution and use of your personal data as described above.
The practices and policies contained in this Privacy Notice replace any previous notifications or statements.
This Privacy Notice applies exclusively to TIA OFILIA’s data collection, protection, use, and transfer practices for the purposes stated herein.
Last updated: August 20, 2024